What is your cancellation policy?
Reservations must be cancelled 30+ days prior to check-in for a full refund.
No refunds are given for events out of our control like weather, acts of god, and an illness that cuts trips short. This includes severe weather like heavy rains sometimes experienced during hurricane season.
Trip/travel insurance is an option for protection.
What Are your check in and out procedures?
Check-in is at 4:00 pm. Due to our extensive surface cleaning procedures and off-the-grid system maintenance, we cannot accommodate early check-ins. After you book, you will receive an email with directions, parking instructions, and other details about your stay.
Check-out is at 11:00 am. Guests are asked to wash all of their dishes and grill tools and consolidate all of their trash in the trash can. If dirty dishes are left, a $50 dishwashing service charge will be assessed.
why do you have a dishwashing service charge?
We are unable to complete the detailed surface cleaning protocol and hand wash dirty dishes in the time between guests. As a result, a $50 service charge will be automatically charged if dirty dishes and grill tools have been left. Dish drying mats and kitchen towels are stored in the cabinets and dish soap and dish cleaning tools have been provided as well. If you know that you will not want to do dishes, please bring your own disposal products.
do i have power?
Yes! And we have plenty of outlets to charge your devices.
What is a composting toilet like?
They are surprisingly awesome! Because of the composting drum, the toilets are a little larger than you might be used to and sit a little higher off the ground. However, they are self-contained, so all you have to do is your business. Each toilet is filled with peat moss as a composting medium, and you add 1 scoop per day. As you use the toilet and 'flush' by turning a crank, a fan evaporates extra moisture and a small heater keeps the mixture at the temperature where it will compost the fastest. These toilets are odorless, use no water, and generate no toxic waste. The end result is real compost that is suitable for spreading around trees and bushes.
So how do I have water?
Each camper has a 40-gallon under-mounted tank. 40 gallons should be enough to last guests 2 days, but we top off the water tanks daily (and show you how, too!) with potable water. The water from the faucets is tested, safe well water, but we also provide a filtering carafe.
We ask that everyone be mindful of their water usage, though, by limiting showers to 6 minutes and turning off faucets while you brush your teeth or clean dishes.
do i have hot water?
Yes! Each camper has a 6-gallon hot water heater. That is on the smaller side, so it allows for approximately 6-minute showers and takes about 20 minutes to heat up for the next hot water use.
do i have a/c and heat?
Yes! Our campers are extremely well insulated so they hold their temperature well. We ask that you turn off the heating or cooling unit when you are not actively living inside the camper though to help reduce the gas consumption of our generators.
What's an induction stove?
Induction cooking uses electromagnetic energy vs. open flames on gas cooktops or heated coils on electric ones. It requires cookware to be magnetic in order to conduct electromagnetic energy, so you’ve got to use the cookware we provide. This system is pretty cool though - it heats food extremely quickly, the cooktop is cool to the touch, and it doesn’t transfer heat to the air (a major plus for such a small space!)
Why do i have to use your bath and body products?
All of our products are biodegradable, which means that all of our wastewater is safe to reuse in irrigating the surrounding vegetation and being absorbed into the ground.
Our supplier for all of the bath, body, and cleaning supplies in our campers is the Good Fill. These great folks run a zero-waste operation and pride themselves in providing the highest quality products that are also safe and earth-friendly. All of their products are synthetic-free, hypoallergenic, cruelty-free, vegan, 100% biodegradable, paraben-free, soy-free, gluten-free, dye-free, palm oil-free.
Can I bring kids?
Yes! Our campers sleep 2 adults in queen-sized beds, and the banquet seating area converts to a small twin bed ( 68" L x 32.5" W) that could sleep one child, or 2 very small children.
Can I bring dogs?
Yes, dogs are welcome at our pet friendly campers, The Flavedo and The Melogold! Dogs are not allowed in our other rentals and there are absolutely no exceptions, we appreciate your understanding.
We have a $30 pet fee per pet, per night. No more than 1 dogs per pet friendly camper. Service animals are welcome, free of charge.
Dogs are required to be kept on a leash at ALL times within Pomelo Field. Please respect our property by bringing what you need to clean up after your pet and leave the space clean for future guests. Pets are not to be left unattended in your camper at any time; you will need to take your pets with you during your day time excursions.
Guests are totally liable for your dog should there be any claim. Pets other than dogs are not permitted in the campers.
Guest guide
Feel free to take a peak at our Pomelo Grove Guest Guide! (Click icon to download .pdf)
HAVE MORE QUESTIONS?
Please contact us, we are happy to help!